How long will it take for me to receive your product at home?
We usually take 1 to 2 days to process your order and then 10 to 14 days to deliver it directly to your home.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide.
Where do you ship from?
Our offices are located in France. Our international warehouse is located in France.
Do you provide tracking information?
Yes, wait a week after your order and contact us via our email address: firstname.lastname@example.org
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
(Not applicable on sale items).
Where are you located?
We are located in Paris, France.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you feel you need help tracking your package or would like to inquire about it, please contact us by email at: firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve any problems our customers encounter with their online orders. If you still wish to receive a refund of your order, we can of course cancel the payment, but only if the appeal is made within 30 days of the date of your order.
(Not applicable on discounted items).